FREE LOCAL DELIVERY WITHIN 40KMS OF PERTH CBD

FAQ's

Where is my delivery?

Due to COVID19 there may be shipping delays.  This has been the experience of many retailers worldwide. 

Australia Post and other shipping carriers are experiencing delays.  Flights are limited and customs procedures are taking longer than normal.

You can track your delivery using the "Track Your Order" button found at the top of our store.  Alternatively, please email us at sales@ingacollective.com.  

We appreciate your support and patience during this time.

Where are you based?

Based in Perth, Western Australia.

How does shipping work?

Perth being the most isolated city makes shipping expensive so unfortunatley we need charge a flat rate $10 for shipping for orders under $150.00.  If your order is bulky and over 5kg, additional shipping charges may apply but we will contact you if that is the case and provide you with a quote to ship your items.

Inga Collective sources its products from Australian Suppliers and items are shipped by us on Wednesdays and Fridays. 

Please allow 48 hours for us to process your order.  Once you order has been shipped, you will receive a tracking number.  

If you wish to enquire about your order please do not hesitate to contact us at sales@ingacollective.com  

What if I want a Refund?

In the unlikely event you are unhappy with your purchase, please contact us within 7 days of receipt at sales@ingacollective.com explaining your issue and send us a photo.

Please check our Refund Policy for furrther information.