FAQ's

Where are you based?

W are based in Perth, Western Australia and source our products from local, national and interwholesalers.

Wallpaper, Wall Murals and Wall Art

Wallpaper and wall murals are manufactured on the Gold Coast.

Wall art is manufactured on the Gold Coast and overseas.

Each order of wall paper, wall mural and wall art is custom made.  Please allow time for production and delivery.  

Please note: Delivery times are in addition to production turnarounds and vary depending on location so for any urgent requirements, please ensure you contact us first to confirm if we are able to work in with your deadline.

We have a collection of ready made wall art that is immediate delivery - see our Collection - Perth - Want it Now Art).

Decor

Our decor items are sourced for local and international suppliers. 

Where is my delivery?

Due to COVID19 there may be shipping delays.  This has been the experience of many retailers worldwide. 

Australia Post and other shipping carriers are experiencing delays.  Flights are limited and customs procedures are taking longer than normal.

Please email us at sales@ingacollective.com if you have any concerns regarding your delivery.

We appreciate your support and patience during this time.

How does shipping work?

Wall Art - Orders are shipped from different locations by different manufacturers. In most instances, we will give the cost of shipping at Checkout (bulky items may incur additional costs).   

If your item is shipped from Perth as Perth being the most isolated city makes shipping expensive so unfortunately we need charge a flat rate $10 for shipping for orders under $150.00.  If your order is bulky and over 5kg, additional shipping charges may apply but we will contact you if that is the case and provide you with a quote to ship your items.

Please allow 48 hours for us to process your order.  Once you order has been shipped, you will receive a tracking number.  

If you wish to enquire about your order please do not hesitate to contact us at sales@ingacollective.com  

What is my order arrives damaged?

Each order we receive is sent is securely wrapped in multiple layers of protective packaging, to make sure your order arrives exactly as it should. If for any reason your order doesn’t arrive in perfect condition, we can arrange a replacement as long as you advise us within 24 hours of receipt of the goods.  Please email us at sales@ingacollective.com explaining your issue and send us a photo.

Please check our Refund Policy for further information.